Changing insurance policies recently, I’ve been frantically searching online for specialists, an eye doctor, dentists etc. While usually, I would ask friends, the nature of my specific insurance coverage made that plan pretty obsolete as everyone had different coverage.
And, I have to say, it’s a bit surprising how few customer reviews there are. While sites like Yelp can be somewhat helpful, the fact is, Yelp was written for more direct consumer businesses and most people don’t appear to leave doctor reviews.
I’m not sure why(perhaps its less sexy?), especially as it’s such an important area for word of mouth reviews; I can live with a bad burger — but who can say the same for a bad doctor? But such as it is.
ZocDoc, a social media site that lets user input their insurance and location, is looking to change things for the better. Using ZocDoc, it’s super easy to find doctors by location AND health insurance. Should be a total life saver, right?
It would be — if doctors weren’t abusing it. Looking for a dentist, recently, I was pretty shocked by the high number of 5-level reviews from people who, conveniently, had only written that one review. Since there are so few organic reviews, the fake reviews are pretty easy to spot. “Great service and super low rates.” or “The Doctor made me feel comfortable and listened to me.” — the reviews are always super generic and bland and, frankly, rather pathetic.
It’s all so ironic, too. When I see that, I assume the doctor is dishonest and immediately move on, as opposed to booking an appointment. Maybe, they aren’t the dishonest one. Maybe, it’s a business partner who is infiltrating their reviews. But, it leaves me with a queasy feeling and makes me want to find a new doctor pronto.
I know that doctors run a business, like anyone else, but I’m looking for someone I can trust with my health — and that’s not someone who is inflating their reputation online.
I hope that docs get with the picture soon, for all us patients’ sakes. I also hope more consumers start leaving genuine reviews. Until then. . . be sure to double-check who’s actually leaving your doc’s reviews. If it’s the doctor him/herself, keep on clicking!